Key

The Research Operations Sourcebook uses four types of content to structure guidance:

  • Denotes general rules

    Rules that must be adhered to when complying with Research Operations conduct. Rules describe mandatory behaviours and are enforceable and auditable.

  • Indicates principles

    Principles to observe when implementing Research Operations activity. Principles guide judgement when rules do not apply and express values such as inclusion, safety, traceability, and proportionality.

  • Signifies guidance

    Guidance given to supplement rules or indicate good practice in Research Operations. Optional practices that improve consistency and reduce risk.

  • Conveys conduct standards

    Conduct that operators must establish to conform with Research Operations ethics. Focuses on professionalism, ethics, respect, and safeguarding.

About this Sourcebook

The Research Operations Sourcebook provides a comprehensive framework for establishing, managing, and governing user research operations within organisations. It is designed to support researchers, research operations professionals, and organisations at any level of research maturity.

The sourcebook follows GOV.UK service design principles and incorporates standards including:

  • GOV.UK Service Manual guidance
  • GOV.UK Design Principles
  • UKRI-ESRC ethical principles
  • ICO-GDPR data protection requirements
  • Equality Act 2010 and Public Sector Bodies Accessibility Regulations
  • ISO 9241-210 human-centred design standards